As you can understand, sometimes things don't go to plan. The good news is we will be able to assist you in replacing these items. Please take a couple of photos of the items and get in contact with us so we can assist you.

We thank you for your patience and understanding.

We will sometimes split orders so that we can send out the items as quickly as possible from anywhere in the country, rather than waiting for one dispatch to get everything together. We will let you know when this occurs.

Sometimes this means that you will receive multiple tracking numbers and multiple parcels.

In some cases, your order will be split to different dispatches for faster shipping to you. We may also split your order into seperate parcels depending on the packing requirements.

Check our parcel labels for indicators like "Box 1 of 2" which means the other parcel is on the way.

We split orders so that we can send out the items as quickly as possible from anywhere in the country, rather than waiting for one dispatch to get everything together. We will let you know when this occurs. Please read through to the bottom of your tracking email as there still may be some items to come.

Sometimes this means that you will receive multiple tracking numbers and multiple parcels.

If you feel you have received all of your parcels but are still missing items, please let us know and we can look into this for you.

We're sorry to hear this has happened. If the order was damaged in transit by our couriers or there is an issue with the product itself, we will be able to help. We are however not responsible for other delivery services which customers have organised themselves and we strongly advise customers to check all their received goods before sending to friends and family overseas.

In order to resolve or remedy issues with product, we may sometimes require these to be returned.

We try and keep our stock information as accurate as possible. On the rare occasion your order or items are placed on back order it means our team is locating this stock.

Once located, it will be dispatched immediately. If for some reason we're unable to locate these item/s then your order will automatically be refunded and you will receive notification from us.

Where we can, we will provide suitable alternative items.

Replacement parts can be sourced for some of our products and items. For quotes please visit your local store or call our customer services team with details on the replacement part you're looking for.